Terms of Service

1. Acceptance of Terms

By accessing or using the 5G Live TV website (https://5glive.app), our service pages, support channels, subscription options, or supported apps, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our website or services.

2. Description of Services

5G Live TV provides subscription-based live TV and entertainment services for supported regions, including South Asia and the Middle East. Our services may include:

• Access to live TV channels, sports, movies, series, and entertainment categories.
• Service options promoted as 5G Live TV and Zain TV.
• Supported app options such as 5G Next, 5G Play, 5G Live app, and Zap TV+.
• Setup support for Smart TV, Android TV, Firestick, mobile, tablet, laptop, and compatible TV players.
• Customer support, setup guidance, and subscription assistance through WhatsApp, email, or other support channels.

3. Eligibility & Account Registration

To use our services, you must:

You are responsible for all activity connected to your subscription, device, login information, and support account. We may refuse service, cancel an order, or restrict access where information is inaccurate, suspicious, abusive, or violates these Terms.

4. Subscriptions & Payments

Subscription Plans: We may offer monthly, 3-month, 6-month, and 12-month plans. Pricing, discount availability, app access, and package details may change from time to time.

Payment Methods: We may accept card payments, crypto payments, wallet payments, manual payments, or other payment methods displayed on our website or confirmed by support.

Activation: Service activation begins after payment confirmation and required setup details are provided. Delays may occur if payment proof, device/app information, or account details are incomplete.

Billing Issues: If you believe you were charged incorrectly, contact support as soon as possible with proof of payment and order details.

5. Refund Policy

Refund requests are handled according to our Refund Policy. We encourage customers to contact support first, because many app, device, activation, internet, or setup issues can be resolved quickly with proper guidance.

• Refund support may be reviewed for eligible direct purchases from 5glive.app.
• Customers must provide order details, payment proof, selected plan, and issue information.
• Renewals, reseller credits, bulk accounts, panel purchases, and already-used service time may be non-refundable.
• Support must be given a fair chance to troubleshoot before refund review.

6. Acceptable Use Policy

You agree to use our services only for lawful, personal, and permitted purposes. You may not:

7. Prohibited Activities

The following activities are strictly prohibited:

• Copyright infringement, unauthorized content distribution, or misuse of third-party intellectual property.
• Interfering with, overloading, attacking, or disrupting our website, servers, support channels, or service access.
• Attempting to bypass access controls, payment requirements, app restrictions, device limitations, or security systems.
• Using our services to transmit malware, phishing links, spam, scams, or harmful code.
• Harassing, threatening, abusing, or insulting support staff, resellers, partners, or other users.
• Filing false payment disputes, chargebacks, copyright complaints, or fraudulent refund claims.

8. Intellectual Property

All website content, branding, page design, text, graphics, icons, logos, metadata, layouts, service descriptions, and proprietary materials on 5glive.app are owned by 5G Live TV or used with permission.

• You may not copy, modify, scrape, or redistribute our website content without permission.
• You may not use 5G Live TV branding, Zain TV references, logos, or app-related names in a misleading way.
• You may not claim ownership of any website content, service materials, app guidance, or support documentation provided by us.

9. Termination & Suspension

We may suspend, restrict, or terminate access at our discretion if you violate these Terms, misuse the service, abuse support, share access, file false claims, or engage in harmful activity.

• Your access may be revoked immediately after serious violations.
• Any unpaid fees or chargeback disputes may remain due.
• Refunds may not be issued for accounts terminated due to policy violations.
• We may block future purchases where abuse, fraud, or repeated violations occur.

10. Disclaimer of Warranties

Our services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. We do not guarantee:

• That service will be uninterrupted, error-free, or available at all times.
• That all channels, movies, series, events, or features will remain permanently available.
• That service will work on every internet provider, device, app, VPN, region, or network setup.
• That third-party apps, devices, players, payment providers, or internet providers will function without issue.

11. Limitation of Liability

To the maximum extent permitted by law, 5G Live TV shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, business opportunities, or service expectations.
• Service interruptions, content changes, channel unavailability, or third-party app issues.
• Internet provider blocking, device incompatibility, VPN issues, or app/player restrictions.
• Unauthorized use of your account due to shared or compromised credentials.
• Payment provider delays, wallet errors, bank processing delays, or third-party platform issues.

Where liability cannot be excluded, our total liability shall not exceed the amount you paid for the affected service period.

12. Indemnification

You agree to indemnify, defend, and hold harmless 5G Live TV, its owners, operators, staff, support agents, partners, and affiliates from claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use or misuse of our services.
• Your violation of these Terms.
• Your violation of any law, regulation, or third-party right.
• Your unauthorized sharing, resale, redistribution, or commercial use of the service.

13. Governing Law

These Terms shall be governed by and interpreted according to the applicable laws of the jurisdiction where 5G Live TV operates, without regard to conflict of law principles. You are also responsible for complying with laws applicable in your own country or region.

14. Dispute Resolution

Any dispute related to these Terms or your use of our services should be handled through:

• Informal Resolution: Contact support first so we can review and attempt to resolve the issue directly.
• Support Review: Provide order details, payment proof, app/device information, and a clear explanation of the dispute.
• Individual Resolution: You agree to resolve disputes individually and not as part of a class or collective claim where permitted by law.

15. Modifications to Terms

We may update or modify these Terms at any time. Changes become effective once posted on this page with an updated "Last Updated" date. Your continued use of the website or service after changes means you accept the updated Terms.

16. Contact Information

For questions about these Terms of Service or to report violations, contact us: