Privacy Policy
5G Live TV is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard data when you use 5glive.app, contact support, or interact with pages related to Zain TV, 5G Next, 5G Play, 5G Live app, and Zap TV+.
Contents
1. Information We Collect
We collect information that helps us operate the website, respond to support requests, process service inquiries, improve user experience, and protect the security of our platform.
- Contact Information: Name, email address, WhatsApp number, Telegram username, or other contact details you provide.
- Account or Service Information: Subscription inquiries, selected plan, activation details, setup preferences, and support history.
- Payment-Related Information: Billing details or payment references required to process or verify an order. Full card information is handled by payment processors where applicable.
- Communication Data: Messages you send through contact forms, WhatsApp, email, or support channels.
- Device Information: Device type, app type, IP address, browser type, operating system, and technical details needed for setup or troubleshooting.
- Usage data such as pages visited, time spent on pages, clicks, and website navigation behavior.
- Log data including browser information, device details, referring URLs, server logs, and error reports.
- Approximate geographic location based on IP address, used for security, analytics, and regional support.
2. How We Use Your Information
We use the information we collect for the following purposes:
5. Data Security
We use reasonable technical and organizational measures to protect personal information:
- SSL encryption for website traffic where available.
- Secure access controls for systems and support tools.
- Monitoring to help prevent misuse, spam, unauthorized access, and suspicious activity.
- Limited access to personal information based on support or operational need.
No method of transmission over the internet or electronic storage is completely secure. We work to protect your information, but we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information. These may include:
- Right to request access to the personal information we hold about you.
- Right to request correction of inaccurate or incomplete information.
- Right to request deletion of certain personal information.
- Right to request restriction of certain processing activities.
- Right to object to some uses of personal information.
- Right to withdraw consent where processing is based on consent.
To request access, deletion, correction, or support with privacy rights, contact our Privacy Officer at privacy@5glive.app. We may need to verify your identity before completing certain requests.
7. Data Retention
We retain personal information only for as long as reasonably needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Support messages may be retained while needed for service history and troubleshooting.
- Payment or transaction records may be retained as needed for accounting, fraud prevention, and legal compliance.
- Website analytics and technical logs may be retained for security, performance monitoring, and improvement.
- Data may be deleted, anonymized, or archived when it is no longer needed.
8. Third-Party Links
Our website may contain links to third-party websites, payment pages, apps, support platforms, or external resources. We are not responsible for the privacy practices, content, or security of third-party websites or services. Review their privacy policies before providing personal information.
9. Children's Privacy
Our services and website are intended for adults and are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.
10. International Data Transfers
Your information may be processed or stored in countries outside your country of residence. By using our website or contacting support, you understand that your information may be handled in locations with different data protection laws.
Where appropriate, we use reasonable safeguards to protect information during processing, storage, support, and transfer activities.
11. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
- Updates may be made to reflect service changes, legal requirements, or security improvements.
- Material changes may be highlighted on the website where appropriate.
- Continued use of the website after updates means you accept the revised policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact our Privacy Officer:
We aim to respond to privacy-related inquiries within a reasonable time after receiving a complete request.
Exercise Your Privacy Rights
Request access, correction, deletion, or review of your personal information. We are committed to handling privacy requests responsibly.
Submit Data Request WhatsApp Privacy Request